Privacy Notice for Websitevisitors and Customers

We process your personal data to fulfill our contractual obligations and ensure smooth use of our offers. This includes, among other things, the collection of inventory data, payment information and usage data. This data is used to manage your orders, provide technical support and continuously improve our services and, if necessary, adopt your changes in the customer area. 

If you intend to become our business partner, we generally process your contact information, company data and contract-specific information. We use this information to manage participation in our programs, for contract fulfillment, to facilitate communication and to optimize cooperation.

We process your personal data such as your name, your contact details and payment information for this purpose. This data is necessary to process your orders, to make the payment process secure and to guarantee you smooth purchase processing. In addition, we also use this data to provide you with invoices. 

We process your personal data such as name, contact details and the communication history as well as the content of your inquiry to customer support. This information is necessary to process your request efficiently and to guarantee the desired support. 

To manage and authenticate your account, we process personal data such as your name, your e-mail address and login information. This data is necessary to secure access to your account, verify your identity and enable you to use our services in a personalized way. 

To improve and personalize our website, we process data such as usage behavior, IP addresses and cookies. This information helps us to optimize the functionality of our website, adapt content to your interests and offer you a personal user experience. You can find further information in our Cookie Policy under point 14. 

To send you marketing communications or for telephone advertising, we process your inventory data and your usage data. We use this information to inform you about our products, services and offers that may be of interest to you. Further information on our marketing activities can be found in particular under point 6. 

We process your contact details, such as your e-mail address or postal address. This data is used to ensure that you receive important information about your contracts and our services. For example, we send you information about the function and use of your products, contract extensions or price adjustments. 

We process your personal data in order to comply with legal obligations, in particular to fulfill tax, accounting and recording obligations as well as to comply with regulations to combat money laundering and terrorism financing and, if necessary, also due to official orders in connection with the relevant telecommunications laws. In addition, in certain cases we are also obliged to investigate complaints about customer pages due to the Digital Services Act (DSA). 

We process your personal data, such as contact details and contract information. This data is necessary to comply with our contractual obligations, ensure contract performance and, in the event of payment defaults, enforce our claims. 

To prevent fraud and payment defaults, we process certain personal data, including transaction and payment information. This data processing helps us to detect suspicious activities, minimize risks and ensure financial security for both you and us. We check whether there are indications of abusive use of our web service or fraud attempts using the end device you use when you order online. In addition, your device data is compared with data on devices from which fraudulent acts have been carried out in the past or where there was a corresponding suspicion. As a rule, IONOS employees or a service provider also check the results manually at the relevant point.

For business intelligence analysis, we process data to gain insights that help us optimize our business processes and make strategic decisions. We use aggregated and anonymized data whenever possible to identify trends and improve the efficiency of our services.

To improve our products and services, we process information such as feedback, usage data and market analysis. This data helps us to optimize our offers, develop new functions and continuously improve your customer experience.

We process your personal data for the implementation of free product tests. We use your registration data, such as name, your contact details and other login information, to enable you to access the product test and to send you advertising for the same or similar products via e-mail.

To enable you to receive optimal support in the context of suitable product selection, we offer free product presentations in the form of webinars or product demos. To conduct the webinars and product demos, we process your registration data such as name, your contact details and other login information. This data is necessary to enable you to access our events. 

For troubleshooting in our products and services, we process relevant data such as technical logs, error messages and usage data. This data is necessary to quickly identify and resolve technical problems in order to ensure you smooth use of our offers.

We process your personal data for registration and participation in raffles. Further information on data processing within the scope of the raffle can generally be found in the respective terms and conditions of participation for the raffle.

In the context of the use and training of AI, we process data to provide you with AI applications and to improve the performance and efficiency of our AI applications. This applies to applications in the areas of products and services, fraud prevention, customer support and marketing. We usually process aggregated data for this purpose. However, if we process personal data, corresponding deletion routines have been implemented. 

To record and store telephone conversations for quality and evidence purposes, we process call data in order to improve service quality and, if necessary, to maintain communication evidence.

To screen against sanctions lists, we process your personal data to ensure that we comply with our legal obligations and conduct business in accordance with international regulations. This screening serves to identify potential risks and ensure compliance with trade restrictions. 

In the context of web crawling activities, we collect public data from the Internet to analyze trends, improve our services and conduct market research. In doing so, we take care to only process publicly available information in order to comply with data protection regulations. 

Within the corporate group, data may be exchanged with affiliated companies of IONOS Group SE or United Internet AG in order to create synergies and, in particular, to optimize administrative processes, web presences and services/products. 

Your data could also be passed on to technology providers who provide various technical services for the support and optimization of the online offer. This category includes, among others, providers of cookies and other tracking technologies, anti-fraud software such as reCAPTCHA, Friendly CAPTCHA and fraud detection tools such as Crif and ThreatMetrix, as well as companies that operate social media platforms, including Facebook Ireland Ltd., Twitter Inc., Google LLC, LinkedIn Ireland Unlimited Company and Xing New Work SE.

This includes partners who support the implementation of digital marketing strategies, the analysis of user data and target group analysis. Examples include Google Analytics for web analysis, HubSpot for CRM and marketing automation services, and other specialized marketing partners such as Meta, LinkedIn and Reddit.

In order to be able to offer a comprehensive range of services, data is also passed on within the framework of partnerships for product development and for marketing purposes. Partners such as Salesforce for CRM solutions, OpenAI for AI-supported services or Atlassian for status information services fall into this category. In addition, we also use payment processors such as PayPal, domain registration points, debt collection companies and service providers in the area of customer service. 

In accordance with legal obligations, data may be passed on to state institutions, judicial authorities or other official bodies, both to comply with legal requirements and to protect the rights of the company.

Contract data: Stored for the duration of the contractual relationship and beyond, provided that legal storage obligations (e.g. 10 years due to tax and commercial law provisions) exist.

Invoicing data: Until the termination of the contract and beyond, in order to comply with legal obligations (up to 10 years).

Chat and communication data/call recordings: Chat or conversation histories are stored for 90 days. If a chat or telephone call leads to a contract conclusion, the relevant part is stored for the contract duration + necessary legal period (up to 10 years).

Raffles: Data processed in the context of raffles is usually deleted after the raffle has ended, provided that no further retention periods exist or the participant has agreed to further use of the data. 

Information requests: If data subjects assert their right to information against us, we store the data for the duration until full information is provided and beyond that for up to 3 years. 

Contact forms/Contact points: Data processed in the context of inquiries via contact forms or contact points is usually stored until the inquiry has been completely processed, provided that no further legal retention periods exist. 

Analysis and tracking data: Data used to improve services is usually stored for a short time, e.g. for the duration of the cookie lifetime.

Security and fraud prevention data: Usually stored for up to 6 months. However, longer storage periods are possible for specific purposes. 

Friendly Captcha and reCAPTCHA data: Stored until the purpose (security check) is achieved.

Marketing data: Usually stored until objection. 

AI-based data: Usually this is aggregated data. If a personal reference cannot be excluded, the data is kept until the purpose is achieved and then deleted.

Marketing and newsletter data: Stored until revocation of consent or fulfillment of the purpose.

Rating and survey data: Until termination of the contract or fulfillment of the purpose, such as at the latest 24 months after a survey for its improvement.

Google Analytics and similar tracking services: Limited in time by cookie settings or until revocation occurs.

Comments in blogs: Comments remain until the blog is deleted or the comment is classified as legally questionable.

Webinars and demos/product tests: Data is stored until the webinar/demo or product test is conducted and, if necessary, used for follow-up communication.

Cloud data and IT services: Storage until deletion by the user or at the end of the contract.

CDN and web services: Data is stored until the termination of the service or by user deletion request.